FAQs
FAQs
Check our FAQs for quick answers to common queries. Need more help? Reach out to us at contact@totarmonie.com or through our Contact Page
How do I place an order?
Add your items to your cart, then follow the checkout steps. Once your payment is confirmed, you’ll receive an email confirmation.
What payment methods do you accept?
We accept Google Pay, Apple Pay, PayPal, Visa, Mastercard, American Express, and CB.
Is my order secure?
Yes, all transactions are secured with SSL encryption.
Can I modify or cancel my order after placing it?
You can modify or cancel your order only if it hasn’t been shipped yet. Contact us quickly at contact@totarmonie.com.
How do I know if my order has been confirmed?
You’ll receive a confirmation email as soon as your order is validated and paid.
What are your delivery times?
In mainland France, delivery takes 48 hours. For Europe, delivery takes 3 to 7 business days depending on the country. Check our Shipping section for more details.
Do you deliver to my country?
Yes, we deliver across Europe. Check the list of available countries on our Shipping page.
Are shipping costs included?
Yes, shipping is free for all orders within Europe.
Can I track my order?
Yes, you’ll receive an email with a tracking number once your order is shipped.
What should I do if my package doesn’t arrive or is damaged?
Contact us immediately at contact@totarmonie.com with your order number and photos if the package is damaged. We’ll help you resolve the issue.
What should I do if I receive the wrong or missing item?
Contact us immediately at contact@totarmonie.com with your order number and photos if necessary. We’ll correct the issue as soon as possible.
Can I return a item if I don’t like it?
Yes, you have 14 days from the delivery date to return a product that’s unused and in its original packaging.
What are the conditions for returning a product?
The product must be intact, in its original packaging, and accompanied by the invoice.
How long do I have to return an item?
You have 14 days from the delivery date to initiate a return.
How do I initiate a return or make a claim?
Contact us at contact@totarmonie.com to get a return authorization and instructions.
When will I be refunded after a return?
Once we receive and verify the returned product, we’ll process your refund within 14 days.
Are the lamps delivered assembled or unassembled?
All our lamps are delivered assembled.
Are bulbs included with the lamps?
Yes, bulbs are included to save you additional costs.
What is the warranty period for your products?
All our products come with a 2-year warranty.
What should I do if my lamp is defective or doesn’t work?
Contact us at contact@totarmonie.com with your order number and a description of the issue. We’ll offer a solution (repair, replacement, or refund).
What are the dimensions of the lamp?
The dimensions are listed in the product description of each lamp.
What is the maximum wattage for compatible bulbs?
Our lamps are exclusively designed for LED bulbs. Please check the product description for specific wattage recommendations.
Are the lamps suitable for outdoor use?
No, our lamps are designed for indoor use only.
How do I clean and maintain my lamp?
Use a soft, dry cloth to clean the lamp, avoid abrasive products or water on electrical parts.
Where are your lamps made?
Our lamps are made in France.
Do you offer discounts or promo codes?
Yes, we offer promotions and promo codes, subscribe to our newsletter to stay updated.
Can I buy in bulk or for a professional project?
Yes, we offer volume discounts for bulk orders. Contact us at contact@totarmonie.com for a personalized quote.
How can I stay informed about new products and promotions?
Subscribe to our newsletter and follow us on social media to stay in the loop.
Do you have a loyalty program?
No, we do not currently have a loyalty program.